Customer Service - Level 1 Agent (English & German - speaking) - Remote based in Poland - Permanent project
Alphanumeric Systems
About this role
A Customer Service - Level 1 Agent role supporting a global pharmaceutical company's clinical operations. The position involves handling inquiries, resolving issues, and providing operational and technical support remotely from Poland.
Skills
About Alphanumeric Systems
alphanumeric.comAlphanumeric is a customer experience and contact center partner for life sciences, specializing in HCP and patient experience solutions. They provide personalized communication tools and managed global contact center services to support every stage of the customer journey — from patient support and adherence programs to healthcare‑professional engagement. Alphanumeric focuses on delivering industry‑specific, compliant communications that drive engagement and measurable outcomes for pharmaceutical and biotech clients. Companies work with them for deep life‑science expertise, tailored outreach programs, and end‑to‑end managed services.
About Alphanumeric Systems
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Alphanumeric Systems.
Salary
$30k – $43k
per year
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