Japanese Customer Service Agent - Level 1 Agent (English & Japanese) - Remote based in Canada (1 year contract)

Alphanumeric Systems

5 days ago

Remote

Contract

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Japanese Customer Service Agent provides essential technical and operational support to clinical staff and stakeholders, ensuring smooth clinical operations for a global pharmaceutical leader. The role involves handling inquiries through multiple channels, triaging requests, and maintaining high standards of customer service.

Skills

About Alphanumeric Systems

alphanumeric.com

Alphanumeric is a customer experience and contact center partner for life sciences, specializing in HCP and patient experience solutions. They provide personalized communication tools and managed global contact center services to support every stage of the customer journey — from patient support and adherence programs to healthcare‑professional engagement. Alphanumeric focuses on delivering industry‑specific, compliant communications that drive engagement and measurable outcomes for pharmaceutical and biotech clients. Companies work with them for deep life‑science expertise, tailored outreach programs, and end‑to‑end managed services.