Customer Service - Level 1 Agent (English & Japanese speaking) - Remote based in the Philippines - 1 year temporary contract (Until May 2027)
Alphanumeric Systems
About this role
A remote Customer Service - Level 1 Agent role based in the Philippines supporting a global pharmaceutical company. The position involves handling inquiries, providing technical and operational support, and ensuring high-quality customer service in a healthcare context.
Skills
About Alphanumeric Systems
alphanumeric.comAlphanumeric is a customer experience and contact center partner for life sciences, specializing in HCP and patient experience solutions. They provide personalized communication tools and managed global contact center services to support every stage of the customer journey — from patient support and adherence programs to healthcare‑professional engagement. Alphanumeric focuses on delivering industry‑specific, compliant communications that drive engagement and measurable outcomes for pharmaceutical and biotech clients. Companies work with them for deep life‑science expertise, tailored outreach programs, and end‑to‑end managed services.
About Alphanumeric Systems
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Alphanumeric Systems.
Salary
$30k
per year
More jobs at Alphanumeric Systems
Japanese Customer Service Agent - Level 1 Agent (English & Japanese) - Remote based in Canada (1 year contract)
Alphanumeric Systems
Senior Sales Executive for Pharma/Life Sciences (Europe) - Remote (based in the UK)
Alphanumeric Systems
Senior Sales Executive for Pharma/Life Sciences (Europe) - Remote (based in Spain)
Alphanumeric Systems
Adjoint administratif - Sur place à Sainte-Foy, Québec
Alphanumeric Systems
Similar Jobs
Customer Service Agent Level 1
Acquire
Dutch-Speaking Customer Service Agent (Remote – Philippines Only)
Newstel
Level 1 Agent with Swedish and English
JobAps
Technical Support Agent Level 1
Acquire
Member Services Agent (Temporary Contract)
SOCAN - The Society of Composers, Authors and Music Publishers of Canada
Customer Service Agent Level 1
Acquire