Customer Service Manager
Enercare
About this role
The Call Centre Effectiveness Lead oversees scheduling, report analysis, and customer escalations for the After-Hours Call Centre Team. They mentor staff, ensure staffing and customer service quality, and manage operational activities to enhance call center performance.
Skills
About Enercare
enercare.caEnercare is a Canadian home and commercial services company that installs, maintains, rents and repairs water heaters, HVAC systems, plumbing, and water treatment equipment. It offers protection and maintenance plans, emergency repairs, energy‑efficient upgrades and smart‑home integrations, plus financing and rental options for customers. Operating across Canada with a network of technicians, Enercare focuses on simplifying home comfort and protection through preventative service and customer support.
About Enercare
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
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Salary
$100k – $132k
per year