Customer Service Manager
Harrods
About this role
The Customer Service Manager at Harrods leads the In-Store Customer Service team, focusing on maintaining high standards, developing leadership skills, and fostering a customer-centric culture. The role involves supporting Assistant Managers, implementing operational rhythms, and ensuring a smooth, efficient shopping experience.
Skills
About Harrods
harrods.comHome to over 3,000 brands, shop designer fashion and accessories, luxury beauty, fine jewellery and watches, food, furniture and more – in-store and online.
Recent company news
Foodservice Equipment JournalHarrods hospitality staff take company to court over unpaid tips
10 hours ago
The GuardianHarrods faces legal action over £1-a-head dining charge not going to staff
4 days ago
BBCHarrods: Hackers contact firm after 430,000 customer records stolen
Sep 28, 2025
Fox BusinessHarrods customer data stolen from system of 'third-party provider' in latest UK cyber incident
Sep 27, 2025
AcronisThe Harrods cyberattacks: A legendary retailer becomes a target
Oct 4, 2025
About Harrods
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Harrods.
Salary
$57k – $76k
per year