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© All Rights Reserved. ApplyBlast.com
penbrothers
The Customer Service Manager is a full-time, remote role responsible for building and leading an AI-first customer service function for a fast-growing DTC e-commerce company. This hands-on leadership position involves managing a lean team, handling complex escalations, and optimizing support workflows to drive customer retention and revenue growth. The role requires strong expertise in AI-enabled support tools, subscription management, and cross-functional collaboration to enhance the overall customer experience.
Headquarters
Legaspi Village, Metro Manila, Philippines
Company Size
201-500 employees
Founded
2014
Penbrothers helps companies build and manage remote teams in the Philippines by providing end-to-end offshore hiring, HR, payroll, and operational support. They recruit and onboard Filipino talent, handle compliance, benefits, and ongoing people operations so clients can scale distributed teams quickly and cost‑effectively. Penbrothers positions itself as a partner for long‑term success, delivering Day‑1‑ready staff and managed offshore teams tailored to startups and growing businesses.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for penbrothers.