Waterfurnace
The Customer Service Manager leads the Residential Customer Service and Warranty teams, ensuring exceptional customer experiences and driving process improvements. This role involves providing strong leadership, developing team members, and collaborating with cross-functional teams to address customer needs and warranty concerns. The position requires strong communication skills and the ability to manage multiple activities simultaneously to support both residential customers and the dealer network.
Headquarters
Fort Wayne, Indiana, United States
Company Size
201-500 employees
Founded
1983
WaterFurnace is an established manufacturer of geothermal and water‑source heat pump systems that deliver energy‑efficient heating, cooling and hot water for residential and commercial buildings. The company designs integrated geothermal HVAC equipment and controls focused on sustainability, high efficiency and long‑term operating savings. Positioned as a trusted leader in the geothermal industry, WaterFurnace supports a nationwide dealer/contractor network with technical support, training and rebate guidance. Customers choose it for proven reliability, reduced carbon footprint and lower utility costs.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Waterfurnace.
Waterfurnace didn’t post a salary, so this is our estimate from similar listings.