Customer Service Officer/ Senior Officer, Customer Engagement
FWD.us
About this role
The role involves handling customer and advisor enquiries across multiple channels, providing quality service, resolving issues, and maintaining customer relationships to enhance engagement. The position requires shift work and may involve training and project responsibilities.
Skills
Qualifications
About FWD.us
fwd.usFWD.us is a U.S. advocacy organization focused on fixing the nation’s immigration and criminal justice systems. It works with policymakers, business leaders, advocates, and affected communities to drive policy change through research, campaigns, and lobbying. FWD.us pushes for reforms such as pathways to legal status, deportation relief, sentencing reform, and alternatives to incarceration to expand opportunity and protect civil rights. The group mobilizes a coalition of civic and business voices to shift public opinion and advance legislative solutions.
About FWD.us
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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