Customer Service Officer

This frontline role delivers excellent customer service by providing timely and effective solutions to a wide range of enquiries across phone, email, social media, letters, and online forms. The position supports West Sussex residents, Council officers, and partner professionals with accurate and compassionate assistance in a fast-paced, hybrid working environment. Key duties include resolving enquiries at first contact, handling confidential information, processing payments, and escalating safeguarding concerns as needed.