Customer Service & Operations Analyst
NatWest(1 month ago)
About this role
A Customer Service & Operations Analyst is an entry-level contact-centre role focused on improving customer service outcomes and operational efficiency through data-driven analysis and process enhancement. The position is aimed at 2024/2025 graduates and provides foundational experience in operations and analytics.
Required Skills
- Organizational
- Detail Orientation
- Multitasking
- Data Analysis
- Performance Analysis
- Process Improvement
- Contact Centre
- Incident Logging
- Coaching
- Microsoft Excel
+2 more
Qualifications
- B.Com
- BA
- BBA
- B.Sc Non IT
- Mass Communication
- Journalism
- Graduation 2024/2025
About NatWest
natwest.comWelcome to NatWest. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. Visit today to see how we can serve you.
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