Customer Service & Operations Manager (Klang Valley)
Hong Leong Bank Berhad(3 years ago)
About this role
A Customer Service & Operations Manager at Hong Leong Bank oversees daily branch operations and leads the operations team to ensure smooth service delivery and adherence to bank policies. The role supports regulatory compliance and reporting, handles customer escalations, and contributes to branch growth initiatives. This position is based in Klang Valley and reports to the Branch Manager.
Required Skills
- People Management
- Branch Operations
- Customer Service
- Sales
- Cross Selling
- Credit Assessment
- Stakeholder Management
- KYC
- AML
- Compliance
+2 more
Qualifications
- Degree
- Diploma
- Professional Certification
About Hong Leong Bank Berhad
hlb.com.myHong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.
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