The Hillman Group, Inc.
A Customer Service Lead provides exceptional service by resolving customer and employee inquiries, acting as a subject matter expert, and supporting agents. The role involves handling inbound calls, training new hires, and improving department procedures.
Headquarters
Cincinnati, Ohio, United States
Company Size
1001-5000 employees
Founded
1964
The Hillman Group is a North American hardware distributor and manufacturer of everyday home-improvement essentials — keys, fasteners, anchors, storage and small hardware accessories — sold to both consumers and retail partners. They supply branded and private‑label assortments and support retailers with merchandising, inventory management and fulfillment solutions. Known for category expertise (including key services and fastener programs), Hillman focuses on simplifying DIY and professional projects through broad distribution, retail programs and digital sales channels.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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