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Customer Service Rep, SH at Solventum - ApplyBlast

Customer Service Rep, SH

Solventum

4 hours ago

3.5 on Glassdoor

Shanghai, Shanghai, China

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Service Rep role at Solventum involves handling customer and distributor inquiries, managing distributor orders, and coordinating with internal teams to ensure timely order fulfillment and issue resolution. The position requires maintaining accurate data in SAP, analyzing customer service metrics, and identifying upselling opportunities to support business growth. This hybrid role is based in Shanghai and focuses on delivering a positive customer experience through effective communication and problem-solving.

Responsibilities

Handle customer inquiries and resolve distributor order issues
Coordinate with supply chain teams to ensure order fulfillment
Maintain accurate customer data and analyze service metrics

Skills

About Solventum

solventum.com

Company Size

10001+ employees

View Profile

Solventum is a healthcare company built from a legacy of innovation, dedicated to enabling better, smarter, safer healthcare to improve lives. The company offers a broad portfolio of products and solutions spanning medical care (including wound care, surgical solutions, IV site management, and sterilization assurance), oral care (dental and orthodontic solutions), and health information technologies. Solventum serves both patients and healthcare providers with clinically proven products and advanced technologies across global markets.