Customer Service Representative 3

Alumni Network Job Board(4 months ago)

Miami, FLOnsiteFull TimeSenior$125,150 - $168,199 (estimated)Family Medicine & Community Health

About this role

Customer Service Representative 3 in the Family Medicine & Community Health division at the University of Miami. The role serves as a senior point of contact for community health programs—particularly tobacco cessation services—supporting client interactions across phone, email, and in-person channels. The position operates within the university health system environment and requires handling confidential information and following institutional policies.

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Required Skills

Customer Service
Client Enrollment
Call Handling
Data Entry
Follow-Up
Referral Management
Records Management
Scheduling
Compliance
Problem Resolution

Qualifications

High School Diploma
Associate's Degree (Preferred)

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

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