Customer Service Representative (Call Center)

Impactca

14 days ago

Columbus, Ohio

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative I at IMPACT Community Action works directly with customers in a call center environment, providing program information, processing applications, and making referrals to ensure a quality customer service experience. The role involves educating low-income clients about various assistance programs, handling high call volume, and maintaining accurate records.

Skills

Qualifications

High School diploma or G.E.D.

About Impactca

impactcompanies.com

Impact Companies is a business improvement and consulting firm that helps organizations optimize operations, deliver strategic projects, and accelerate growth. They offer management consulting, program and project delivery, workforce solutions, and technology-enabled services tailored to client needs. The firm emphasizes data-driven strategies, hands-on implementation, and measurable outcomes to reduce cost and improve performance. Impact Companies positions itself as a collaborative partner focused on practical solutions and sustained results.