Customer Service Representative (CSR)
childrensfactory
About this role
A Customer Service Representative at Children's Factory supports customers through phone and digital interactions, ensuring positive experiences and accurate information on products, orders, and policies. The role involves collaboration with internal teams to meet customer needs and maintaining a high standard of service excellence.
Skills
Qualifications
About childrensfactory
childrensfactory.comChildren's Factory is a children's brand focused on play-based learning that aims to inspire imagination and education for kids. Guided by the tagline "inspire. imagine. learn.," the company offers resources and products that encourage creative exploration and developmental growth for early learners. Their website provides blog-style content and a resource hub for parents and educators, along with a storefront or product showcase. Built on a WordPress-based platform, it presents a clean, accessible experience for discovering educational activities and ideas to spark curiosity.
About childrensfactory
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for childrensfactory.
Salary
$28k – $35k
per year