Customer Service Representative (CSR)

The Customer Service Representative serves as the primary point of contact for customers and the company, leading the order-to-cash process to ensure seamless communication and efficient handling of inquiries and issues. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships by managing customer interactions and coordinating with internal teams for timely delivery. The position requires a professional who can resolve complaints, process orders accurately, and provide detailed product and order status information.