Customer Service Representative / Customer Advocate
Carvana(26 days ago)
About this role
A Customer Care Advocate at Carvana is an in-person, full-time hourly role based at the Tempe headquarters that represents the company throughout customers' car-buying and selling journeys. The position supports Sell to Carvana, Verification, and Customer Experience teams and serves as the primary point of contact for customers. The role includes structured pay progression, a comprehensive benefits package, and opportunities for career growth through Carvana's "Careers Not Jobs" program.
Required Skills
- Customer Service
- Inbound Calls
- Outbound Calls
- Relationship Building
- Documentation Verification
- Casework
- Critical Thinking
- Tech Savvy
- Resiliency
- Problem Solving
+3 more
Qualifications
- High School Diploma
- GED
- Associate Degree
- Bachelor's Degree
About Carvana
carvana.comCarvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.
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