Expivia Digital
This full-time role supports members with questions about their Health Savings Accounts and other healthcare benefit programs. After three weeks of paid in-office training in Erie, PA, the position transitions to 100% remote work with a Monday through Friday schedule. The role involves handling inbound calls, live chats, and emails to assist members with account balances, transactions, and self-service options.
Expivia Digital is a contact center technology consulting firm with 30+ years of operational experience, specializing in CCaaS platform selection, AI-powered QA implementation, and NICE CXone development. As NICE Executive Customer Advisory Board members, they offer both vendor-neutral technology advisory services and deep NICE CXone expertise including Studio development, integration services, and managed services. They serve businesses looking to make smarter contact center technology decisions through strategic guidance and hands-on implementation support.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Expivia Digital.