Customer Service Representative (HVAC Industry)

Wing Assistant(1 month ago)

RemoteFull TimeJunior$42,835 - $57,912 (estimated)Customer Service

About this role

The Customer Service Representative (HVAC Industry) role supports an HVAC business by handling customer communications, scheduling, and operational coordination from a remote setup. The position is based in Manila but serves customers on a U.S. Pacific Standard Time schedule. It focuses on providing timely support to customers while ensuring smooth internal processes such as dispatching technicians and managing documentation. The role is fully work-from-home with benefits and opportunities for career growth.

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Required Skills

Customer Support
Phone Support
Email Management
Ticket Management
Appointment Scheduling
CRM Management
Technician Dispatch
Permit Processing
License Management
Quote Preparation

+12 more

About Wing Assistant

wingassistant.com

Wing Assistant is a virtual staffing platform that connects businesses with top 0.5% remote virtual assistants across admin, sales, marketing, and other functions. They offer affordable global talent (advertised under $8/hr) on a simple month-to-month subscription and provide onboarding, training, a dedicated CSM, and ongoing quality supervision. Customers get access to a WorkSpace app and managed support to scale recurring operational work. The service targets businesses seeking cost-effective, vetted remote support with hands-on account management and productivity tools.