Customer Service Representative I - SHP
Marshfield Clinic Health System(12 days ago)
About this role
The Customer Service Representative I at Security Health Plan is responsible for engaging with members, providers, and agents via telephone to address inquiries and concerns related to one major product line, such as Medicare Advantage or Commercial/Marketplace. The role involves research and resolution of customer issues, with ongoing training to improve customer service skills, and escalation of complex issues to specialists.
Required Skills
- Customer Service
- Verbal Communication
- Written Communication
- Problem Solving
- Healthcare Knowledge
About Marshfield Clinic Health System
marshfieldclinic.orgMarshfield Clinic is a health care system with over 50 locations in northern, central, and western Wisconsin. Marshfield Clinic Don't just live. Shine.
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