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Customer Service Representative III at Western Alliance Bank - ApplyBlast

Customer Service Representative III

Western Alliance Bank

4 months ago

4.0 on Glassdoor

Irvine, CA

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Service Representative III at AmeriHome Mortgage manages high volumes of inbound and outbound calls regarding mortgage loan products. The role involves qualifying leads through scripted presentations, transferring cases appropriately, and entering client data into complex systems while maintaining professionalism. This position requires contacting prospective clients to generate product interest and effectively communicating to resolve customer concerns or complaints.

Responsibilities

Handle high volumes of inbound and outbound mortgage inquiries
Perform lead qualification following standardized scripts
Enter client data accurately into CRM systems efficiently
Communicate effectively to escalate customer concerns appropriately
Meet production goals in a deadline-driven call center environment

Skills

Qualifications

High School diploma or GED2+ years inside sales experiencePrior call center customer service experience

About Western Alliance Bank

westernalliancebancorporation.com

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

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Western Alliance Bank offers a wide range of commercial and business banking solutions including loans, lines of credit, and more. Get in touch with us today.