Customer Service Representative (Maternity Cover)

FREENOW(1 month ago)

Hamburg, GermanyOnsiteContractMedior$49,493 - $68,301 (estimated)Driver Operations

About this role

The Driver Operations Executive will join FREEnow's Driver Operations team in Hamburg as a one-year fixed-term maternity cover, supporting the company’s European multi-mobility taxi business. The role sits in a highly visible department and aims to maintain and strengthen relationships with drivers and partners while contributing to a high-quality driver experience. The position is based onsite at the Driver Center and works closely with central teams across the organisation.

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Required Skills

Driver Support
Onboarding
Driver Engagement
Inbound Calls
Outbound Calls
Relationship Building
Stakeholder Management
Quality Assurance
Performance Monitoring
Communication

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About FREENOW

free-now.com

Vercel is a cloud platform that helps frontend teams build, preview, and ship web applications with a focus on developer experience and performance. It provides instant deployments from Git, preview URLs for every pull request, and a global edge network for fast static and dynamic delivery. Vercel supports serverless and edge functions, is tightly integrated with frameworks like Next.js, and offers performance and real-user analytics plus numerous CI/CD and third‑party integrations. Teams use Vercel to scale web apps with minimal infrastructure management while optimizing for speed and reliability.