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Customer Service Representative, Member Care at Sidecar Health - ApplyBlast

Customer Service Representative, Member Care

Sidecar Health

7 days ago

4.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative, Member Care at Sidecar Health serves as the primary point of contact for members seeking assistance with their benefits, plan navigation, and claims resolution. This front-line role involves handling inbound calls, chats, and tickets with empathy and efficiency to ensure a positive member experience. The position requires a people-first communicator who can resolve issues accurately while adapting to a fast-paced, evolving healthcare environment.

Responsibilities

Handle inbound calls and chats regarding benefit amounts and plan navigation
Resolve member issues and complaints with empathy and accuracy
Maintain detailed records following established policies and procedures

Skills

About Sidecar Health

sidecarhealth.com

Headquarters

Manhattan Beach, California, United States

Company Size

201-500 employees

Founded

2018

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Sidecar Health is a health insurance company that offers ACA-compliant and supplemental medical plans with a model that lets members see preset benefit amounts and pay providers directly. Its platform emphasizes price transparency by showing cash prices for medical services and drugs and allowing members to keep savings when costs come in below their benefit amount.