Member Support Specialist (Evening Shift)

DISQO(1 month ago)

RemoteFull TimeJunior$46,149 - $62,089 (estimated)Customer Support

About this role

This Yerevan-based remote role provides high-volume online support to DISQO members during night-shift hours, resolving tickets and live chats with accuracy and empathy. The position requires ownership of issue resolution, effective use of support tools, and careful handling of fraud and risk. The specialist also surfaces recurring issues, participates in experiments, and stays current on product updates to improve the overall member experience and program health.

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Required Skills

Customer Support
Ticket Resolution
Live Chat Support
Account Management
AI Tools
Fraud Detection
Risk Assessment
Verification Flows
Policy Compliance
Pattern Recognition

+7 more

About DISQO

disqo.com

DISQO is an advertising measurement and consumer insights company that delivers cross‑platform, AI‑driven analytics grounded in real human answers and behavioral signals. Their platform closes measurement blind spots—especially in social and connected TV—by combining a large consumer panel, surveys and deterministic behavioral data with AI models and APIs for campaign measurement, brand lift, and audience insights. Marketers, publishers and agencies use DISQO to validate reach and effectiveness, optimize media spend, and generate privacy‑first, near‑real‑time reporting.