Customer Service Representative (Remote EST)

Clinical Careers Page(1 month ago)

RemoteFull TimeJunior$34,000 - $56,920Customer Service

About this role

A Customer Service Representative at CVS Health serves as a primary point of contact for members, employers, and healthcare providers, helping them navigate benefits and claims. The role focuses on creating compassionate connections to improve customers' health and well‑being while ensuring accurate documentation and adherence to company policies. It supports a high-volume, customer‑facing environment with an emphasis on empathy and trust.

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Required Skills

Customer Service
Empathy
Communication
Problem Solving
Documentation
Claims Processing
Microsoft Office
Time Management
Multitasking

Qualifications

High School Diploma
GED

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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