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Customer Service Representative - Remote at Sharecare - ApplyBlast

Customer Service Representative - Remote

Sharecare

4 months ago

3.1 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative manages high-volume inbound calls regarding medical records requests and general inquiries. The role requires safeguarding patient privacy through strict adherence to HIPAA compliance while routing complex issues to appropriate hospital departments.

Responsibilities

Assist callers with medical records request submissions
Provide status updates on information releases
Route internal calls to relevant hospital departments
Open and scan incoming patient mail
Maintain strict patient privacy and data security

Skills

About Sharecare

sharecare.com

Headquarters

Atlanta, Georgia, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Sharecare is a digital health company behind AskMD, an AI-powered health navigation platform that turns any health question into a personalized, actionable plan grounded in the user's medical records, health coverage, and location. AskMD helps individuals understand their benefits, compare prescription prices, find in-network providers, and make sense of their lab results. Sharecare serves individuals, employers, health plans, providers, life sciences companies, and the public sector.