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Customer Service Representative- Remote at Sharecare - ApplyBlast

Customer Service Representative- Remote

Sharecare

4 months ago

3.1 on Glassdoor

Remote

Full Time

Junior

4 applicants

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About this role

Sharecare is seeking a Customer Service Representative to handle inbound inquiries from members and providers regarding its digital health platform. The role involves answering calls, logging data, troubleshooting issues, and educating callers on program benefits while maintaining high service standards. Employees must effectively use computer tools to document interactions and resolve customer concerns efficiently.

Responsibilities

Answer inbound calls from members and providers efficiently
Log and track customer inquiries using computerized systems
Educate callers on Sharecare programs and service benefits
Resolve routine customer issues with standard protocols
Escalate complex issues internally for further resolution

Skills

Qualifications

High School Diploma

About Sharecare

sharecare.com

Headquarters

Atlanta, Georgia, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Sharecare is a digital health company behind AskMD, an AI-powered health navigation platform that turns any health question into a personalized, actionable plan grounded in the user's medical records, health coverage, and location. AskMD helps individuals understand their benefits, compare prescription prices, find in-network providers, and make sense of their lab results. Sharecare serves individuals, employers, health plans, providers, life sciences companies, and the public sector.