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Customer Service Representative - Remote at Sharecare - ApplyBlast

Customer Service Representative - Remote

Sharecare

3 months ago

3.1 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative at Sharecare answers inbound calls from healthcare members and providers to resolve inquiries and problems via telephone and email. This role involves accurately recording communications, assessing needs, explaining program benefits, and maintaining high customer satisfaction while adhering to standard protocols. CSRs must effectively use computerized systems for information gathering and troubleshooting within a fast-paced call center environment.

Responsibilities

Answer inbound calls from members and providers regarding healthcare services
Input data accurately and record communications consistently in computerized systems
Assess caller needs and formulate effective plans of resolution
Proactively educate callers on program benefits and alternative services
Escalate complex issues internally and follow up on resolved cases

Skills

About Sharecare

sharecare.com

Headquarters

Atlanta, Georgia, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Sharecare is a digital health company behind AskMD, an AI-powered health navigation platform that turns any health question into a personalized, actionable plan grounded in the user's medical records, health coverage, and location. AskMD helps individuals understand their benefits, compare prescription prices, find in-network providers, and make sense of their lab results. Sharecare serves individuals, employers, health plans, providers, life sciences companies, and the public sector.