Customer Service Representative (SaaS) | REMOTE
operationsarmy
About this role
A Customer Service Representative at a SaaS company provides support to users, helps troubleshoot issues, and improves customer experience through documentation and collaboration with internal teams.
Skills
About operationsarmy
operationsarmy.comOperations Army is a business operations consultancy that helps startups and small-to-midsize companies scale by designing repeatable processes, operational systems, and automation. They offer hands-on services such as fractional COO support, operations playbooks, project and program management, and implementation of tooling to streamline workflows and reporting. The firm focuses on measurable efficiency gains and practical implementation so leadership can concentrate on growth. Clients choose Operations Army for its blend of strategic planning, technical delivery, and operational enablement.
About operationsarmy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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