Fully Remote Customer Service Representative (Self-Serve SaaS) (Weekend + Weekday Schedule)

This fully remote, full-time Customer Service Representative role supports users during the launch of a self-serve SaaS product. The position involves troubleshooting issues, guiding users through onboarding, and resolving inquiries across multiple communication channels. The role requires collaboration with internal teams to enhance the customer experience and shape the support function during a critical growth stage.