Customer Service Representative

Philip Morris International(9 months ago)

Chandigarh, IndiaOnsiteFull TimeJunior$43,253 - $58,779 (estimated)Customer Service

About this role

The Advisor I, Customer Service (Customer Service Representative) handles customer interactions via inbound/outbound calls and the internet to provide support and resolve routine issues related to client products and services. The role focuses on delivering contractual KPIs, maintaining basic product knowledge, and accurately documenting customer interactions.

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Required Skills

Customer Service
Communication
Empathy
Problem Solving
Multitasking
Detail Orientation
PC Skills
Data Entry
Teamwork
Shift Rotation

Qualifications

Graduate Degree
Undergraduate Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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