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Advisor II, Customer Service at Concentrix - ApplyBlast

Advisor II, Customer Service

Concentrix

25 days ago

3.3 on Glassdoor

Curitiba, Parana, Brazil

Onsite

Full Time

Medior

0 applicants

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About this role

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to provide customer service support and resolve non-routine problems regarding client products or services. This role ensures service delivery meets contractual Key Performance Indicators (KPIs) while building rapport and addressing customer needs with empathy and professionalism. The position requires maintaining broad product knowledge, accurately documenting interactions, and contributing to improved customer satisfaction and business performance.

Responsibilities

Resolve non-routine customer issues via inbound and outbound calls
Maintain broad knowledge of client products and services
Track and document information in call tracking database

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.