Customer Service Representative
ThedaCare(1 month ago)
About this role
The Customer Service Representative handles first-level inbound patient calls at ThedaCare, providing account assessments, insurance verification, and billing information. The role focuses on resolving customer requests, processing payments, arranging payment plans, and identifying financial assistance needs. It supports accurate documentation and collaboration with internal and external partners to ensure proper patient billing.
Required Skills
- Customer Service
- Call Handling
- Insurance Verification
- Payment Collection
- Patient Education
- Data Entry
- Claims Filing
- CPT/HCPCS
Qualifications
- High School Diploma
- GED
About ThedaCare
thedacare.orgThedaCare is a comprehensive healthcare system dedicated to individualized care located throughout Northeast Wisconsin.
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