Customer Service Representative
Probe Group(1 month ago)
About this role
A Customer Service Representative at Probe Group handles interactions with mobile customers across voice and live chat channels, acting as a primary point of contact for account, billing, and service inquiries. The role focuses on delivering a high-quality customer experience, working within company policies and schedules while supporting company growth through customer engagement.
Required Skills
- Voice Communication
- Live Chat
- Troubleshooting
- Billing Support
- Account Management
- Complaint Handling
- Escalation
- Policy Review
- Cross Selling
- Customer Experience
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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