Customer Service Representative
Pavago(4 months ago)
About this role
A Customer Service Representative (CSR) manages inbound customer inquiries across multiple channels, resolving issues and ensuring a positive service experience. The role involves handling high ticket volumes, updating knowledge bases, and collaborating with technical teams to support customer satisfaction.
Required Skills
- Zendesk
- Freshdesk
- Salesforce
- Help Scout
- Customer Service
- Support Automation
- Multitasking
- Knowledge Base
- Verbal Communication
- Ticketing
About Pavago
pavago.coPavago is an offshore recruitment platform that connects small and medium-sized businesses with elite top 1% global talent for remote full-time roles, at about 70% less cost than traditional hiring. It offers end-to-end services—sourcing, vetting, onboarding, and payroll—with a goal of delivering hires within 21 days. The talent pool spans Sales, Marketing, Admin, Finance, IT, and Product, with flexible packages like Pavago Membership, Basic, and Bundle options. Founded in 2023 by Parker Cox, Pavago serves U.S. SMBs seeking cost-effective offshore staffing from Pakistan and Latin America.
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