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Customer Service Representative at Guidehouse - ApplyBlast

Customer Service Representative

Guidehouse

3 months ago

3.2 on Glassdoor

Birmingham, AL

Onsite

Full Time

Junior

0 applicants

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About this role

A Patient Account Representative based near Birmingham, AL handles inbound and outbound calls to assist patients with account inquiries and claims issues. The role requires resolving customer concerns efficiently, collaborating with internal departments, and managing claim resubmissions to ensure successful patient experiences.

Responsibilities

Answer inbound and outbound customer service calls professionally
Resolve patient account issues with a focus on first call resolution
Resubmit corrected claims and supporting documentation accurately
Escalate complex matters to supervisors or issue experts for resolution
Communicate account issues to management and other organizational departments

Skills

Qualifications

High School Diploma

About Guidehouse

guidehouse.com

Headquarters

Mclean, Virginia, United States

Company Size

10001+ employees

Founded

2018

View Profile

Guidehouse is a leading advisory firm that specializes in integrating commercial and public sector solutions to tackle complex challenges faced by clients. As a unique scaled advisory organization, it leverages insights from both government and commercial perspectives within its various industry segments. Guidehouse provides a range of technology and managed services, focusing on key sectors such as healthcare, financial services, defense, and infrastructure. The firm is recognized for its innovative approach to problem-solving, which combines strategic expertise with practical implementation.