Retention Specialist
ExactCare(1 month ago)
About this role
The Patient Retention Specialist at AnewHealth (ExactCare) handles inbound calls from patients wishing to cancel service and works to resolve concerns to retain them. The role also places outbound calls to former patients to encourage return and supports general inquiries, payments, and claims questions. This position focuses on delivering patient-first service within a high-volume phone environment.
Required Skills
- Customer Service
- Patient Retention
- Phone Support
- Inbound Calls
- Outbound Calls
- Payment Processing
- Claims Assistance
- Confidentiality
- Organization
- Detail Orientation
+2 more
Qualifications
- High School Diploma/GED
About ExactCare
exactcarepharmacy.comComprehensive long-term pharmacy care for patients with chronic conditions, multiple prescription medications, and multiple providers.
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