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Customer Service Representative at Probe Group - ApplyBlast

Customer Service Representative

Probe Group

3 months ago

Quezon City, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves interacting with mobile customers via voice or live chat to provide accurate information about plans and services. Responsibilities include assisting with account activation or cancellation, troubleshooting issues, addressing billing concerns, and promoting self-service options. Employees must record customer inquiries, resolve issues according to company policies, and refer unresolved grievances to the relevant departments.

Responsibilities

Interact with mobile customers via voice and live chat channels
Provide accurate information about mobile plans and services
Assist customers with service activation, cancellation, and account updates
Troubleshoot technical issues and resolve billing concerns
Promote self-service options and cross-sell additional products

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

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We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.