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Customer Service Representative at DART - ApplyBlast

Customer Service Representative

DART

3 months ago

3.2 on Glassdoor

Dallas, Texas, United States

Onsite

Full Time

Senior

0 applicants

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About this role

Under general supervision, this role investigates, addresses, and resolves escalated and complex customer concerns within DART’s transportation system. The incumbent acts as a liaison between customers and internal departments, conducting thorough investigations, coordinating resolutions, and supporting projects to improve service quality and customer satisfaction.

Responsibilities

Manage incoming customer concerns and document complaints
Conduct investigations and recommend resolutions
Coordinate with departments to resolve escalated issues
Prepare and maintain detailed reports on customer cases
Utilize transit management systems to provide real‑time information

Skills

About DART

dart.org

Headquarters

Dallas, Texas, United States

Company Size

1001-5000 employees

View Profile

Dallas Area Rapid Transit (DART) is a transit agency serving the Dallas–Fort Worth metroplex of Texas. DART operates buses, light rail, commuter rail, streetcar, GoLink and paratransit services in Dallas and twelve of its suburbs.