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Customer Service Representative at Payoneer - ApplyBlast

Customer Service Representative

Payoneer

2 months ago

3.6 on Glassdoor

Seoul, South Korea

Hybrid

Full Time

Junior

0 applicants

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About this role

The role involves responding to and resolving customer inquiries via phone, email, and chat, providing exceptional support throughout the customer journey, and escalating critical issues when needed. The representative will also educate customers on Payoneer products, gather feedback, and maintain expertise in services for the designated market.

Responsibilities

Respond to and resolve customer inquiries via phone, email, and chat
Escalate critical issues to the appropriate internal teams
Educate customers on Payoneer product features to improve satisfaction

Skills

About Payoneer

payoneer.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2005

View Profile

Payoneer is a financial services company that provides cross-border payment, payout, and working capital solutions for businesses, freelancers, and online sellers. Its platform enables users to send and receive international payments, manage funds in multiple currencies, and withdraw money to local bank accounts.