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Customer Service Representative at SimplyInsured - ApplyBlast

Customer Service Representative

SimplyInsured

1 month ago

2.8 on Glassdoor

Remote

Full Time

Junior

7 applicants

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About this role

This role involves providing customer support via chat, phone, and email to help small business owners navigate health insurance options and resolve administrative inquiries. The representative serves as a trusted brand ambassador, ensuring quick and thorough responses to customer needs while contributing to the mission of eliminating fear in health insurance. The position requires working in a high-volume contact center environment and utilizing support ticketing software to document interactions.

Responsibilities

Assist potential customers with navigating online insurance shopping experience and obtaining quotes
Answer and resolve basic administrative and billing questions for existing customers
Communicate with customers via phone, chat, and email to document interactions in support ticketing software

Skills

About SimplyInsured

simplyinsured.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2012

View Profile

SimplyInsured is an online benefits platform that helps small businesses find and enroll in health insurance by aggregating small‑business medical, dental, and vision plans from every carrier. The site provides unbiased recommendations and comparison tools to surface the lowest‑rate options and help employers choose the best fit for their teams. SimplyInsured says its services, recommendations, and online platform are 100% free, focused on simplifying benefits shopping and administration for small employers.