resolvglobal
A bilingual English/Spanish Customer Service Representative provides prompt and empathetic support to health plan members and representatives via inbound calls, addressing questions about transportation services and other support programs. The role involves maintaining accurate customer data, adhering to HIPAA compliance, and meeting performance goals while working fully remotely from home in Mexico. Candidates must possess strong communication skills, contact center experience, and a compliant home office setup to deliver a professional customer experience.
Resolv Global is a global BPO provider offering outsourcing, call center, and collections services to help businesses cut costs, scale, and serve customers worldwide. It operates from six sites and leverages remote teams across 18+ languages to deliver seamless, scalable customer support across geographies. The company positions itself as a global staffing solutions partner, using multilingual capabilities to meet diverse client needs. Resolv Global focuses on delivering cost-efficient, scalable customer service for organizations seeking to expand their global reach.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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