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Customer Service Representative at Leidos - ApplyBlast

Customer Service Representative

Leidos

16 days ago

3.9 on Glassdoor

Kansas City, Missouri, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Service Representative supports the FAA's Business Operation Center by providing high-level customer support for federal benefits, retirement, and HR inquiries. The role involves processing benefit forms, researching policies, and coordinating with management to resolve issues and support the BOC mission. This is an onsite position requiring strong customer service and administrative skills.

Responsibilities

Provide high-level customer support for the Benefits Operation Center call center
Certify and process benefit forms for FAA customers including Temporary Continuation of Coverage
Research and assist with preparation of documentation regarding HR policies and procedures

Skills

Qualifications

Public Trust clearance

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.