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Customer Service Representative at Generac Power Systems - ApplyBlast

Customer Service Representative

Generac Power Systems

3 days ago

4.0 on Glassdoor

Sussex, Wisconsin, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative serves as a key contributor to Generac's "Customer First" promise by acting as a direct point of contact for customers. This role focuses on delivering excellent customer care by accurately answering questions, resolving inquiries, and ensuring final resolution through effective use of internal resources. The representative manages customer interactions across multiple channels while maintaining contact center metrics and escalating complex issues as needed.

Responsibilities

Resolve customer inquiries and issues via phone, email, text, or chat
Document customer interactions in real time and maintain contact center metrics
Escalate complex inquiries to specialized teams and assist with documentation

Skills

About Generac Power Systems

generac.com

Headquarters

Waukesha, Wisconsin, United States

Company Size

5001-10000 employees

Founded

1959

View Profile

Generac Power Systems, founded in 1959, is a leading manufacturer of backup power and energy solutions for residential, commercial, and industrial customers. The company designs and sells standby and portable generators, power systems, and energy-storage and management products, supported by digital monitoring and a nationwide dealer network. Generac emphasizes reliability, durability, efficiency and environmental performance, positioning itself as a “total energy solutions” provider across backup power, distributed energy and service offerings.