Customer Service Representative

The Customer Service Representative delivers high-quality customer experiences across multiple channels, including face-to-face, phone, email, web chat, and social media. As the first point of contact, the role manages customer enquiries, registrations, complaints, and transactions while ensuring compliance with service standards and promoting relevant products. The position plays a key role in connecting customers to British Council services, strengthening satisfaction and loyalty, and contributing to the organisation's commercial success and mission.