The Shield Companies
The Customer Service Representative serves as the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams to support efficient daily operations. This role involves proactive customer service through various channels, accurate recordkeeping, and managing technician schedules. The position requires strong communication skills and a commitment to resolving customer issues in a timely manner.
The Shield Companies is a parent organization encompassing EcoShield Pest Solutions, The Shield Management, and Shield Marketing. EcoShield Pest Solutions offers eco-conscious, year-round pest control services, while The Shield Management provides back-office support including accounting, HR, IT, and business strategy for local service offices. Shield Marketing oversees direct marketing and sales efforts for the pest control branches.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for The Shield Companies.