Customer Service Representative

The Customer Service Representative at Hercules Sealing Products serves as the frontline representative, delivering a superior customer experience through inbound phone and email interactions. This role requires a balance of technical product knowledge, customer service expertise, and sales acumen to assist customers with quoting, order placement, product recommendations, and issue resolution. The position operates in a fast-paced call center environment, focusing on customer engagement, order management, and continuous learning about hydraulic seal products.