German Speaking Customer Service for Online Shopping Platforms Department

Mercier Consultancy(10 months ago)

Athens, GreeceOnsiteFull TimeJunior$40,339 - $54,623 (estimated)Customer Service

About this role

A German Speaking Customer Service Representative providing frontline support for an online shopping platform. This entry-level role assists German-speaking customers with product information, order status, returns, and issue resolution to ensure a smooth purchasing experience. The position involves interacting via phone, email, and chat while documenting interactions in a CRM and collaborating with internal teams.

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Required Skills

Customer Service
German
English
Phone Support
Email Support
Chat Support
Order Tracking
Returns Handling
CRM
Problem Solving

+3 more

About Mercier Consultancy

mercierconsultancy.com

Mercier Consultancy is a professional consulting firm specializing in providing strategic advice and tailored solutions to businesses. With a focus on enhancing operational efficiency, financial performance, and growth strategies, the company leverages its expertise to support various sectors. Mercier Consultancy aims to empower clients by delivering insights and recommendations that drive success in their respective markets.