Customer Service Representatives
Goanswer
About this role
A Customer Service Representative at Go Answer provides support through high volumes of inbound and outbound calls, demonstrating empathy and problem-solving skills to enhance customer relationships. They follow scripts and address customer concerns while maintaining performance metrics in a fast-paced environment.
Skills
About Goanswer
goanswer.ioGo Answer provides 24/7 live receptionist and answering services, including live chat and specialized legal intake, for businesses of all sizes. Designed to scale from entrepreneur to enterprise, the company enforces a strict "No Robots, No Voicemail" policy so every contact is handled by a polite, real person. Their team captures leads, manages client intake, and routes messages into clients’ preferred workflows to improve responsiveness and professionalism. Go Answer is positioned as an outsourced live-coverage solution for organizations that want continuous, human-driven customer communications without hiring in-house staff.
About Goanswer
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Goanswer.
Salary
$59k – $78k
per year